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Newsletter Volume 4 - November 11, 2001
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We live in a different world today. I found myself checking an envelope for a return address. Whoever heard of Anthrax? Not to make light of the horrible consequences of this threat to the American people, but one lesson I've learned is if a few envelopes can affect so many people's lives, imagine the positive impact if all of us would try to spread kind words.

Let's not go back to normal. Let's do better!

Irwin Katsof
Executive Director of WordsCanHeal.org


Quote of the Week

"The worst boss anyone can have is a bad habit. The best boss is a well trained conscience."
Making a Difference at Work . . .

Gloria sat at her desk unable to move. Her new boss had spent the last five minutes yelling at her in front of everyone. She bit the inside of her lip to keep from crying. Quitting was out of the question. She was desperate for money, and jobs in her field were hard to come by. Gloria stared at the wall, her self-esteem sinking into an abyss.

She felt a tap on her shoulder. It was her co-worker, Carol. Carol asked Gloria to follow her, and they went into an empty office. Carol sat Gloria down and told her to take a deep breath. She told Gloria that their boss was a hot-head and that everyone in the building had been subjected to that kind of treatment on more than one occasion. She said that his bark was worse than his bite, and he would forget about it within a day. Carol said that no one in the office would think any less of Gloria as a result of what the boss had said about her.

Tears now streamed down Gloria's face. She put her hand on Carol's arm, looked her in the eyes, and thanked her as sincerely as she knew how.

~ Sometimes it seems like too much trouble to comfort someone - or we feel silly discussing emotional issues in a professional setting. But our kind words may give someone hope for the future or even prevent someone from going into a depression. Maybe feeling a bit uncomfortable is worth helping another through a difficult time. ~

Tip of the Week: At Work

The old saying goes, "You meet the same people on the way down as you stepped on climbing your way to the top." If it's difficult for you to reach out and help your co-workers simply for altruistic reasons, recognizing how much your success depends on their support may help motivate you to be kinder to them.

More Tips for At Work

Tip of the Week: At Home

After an argument, everyone walks around giving each other the cold shoulder, which accomplishes nothing. Next time, remember that if someone stubbornly refuses to give in on an issue, there's no faster way to get that person to soften up than to say a few kind words. The harmony in your home will return, and future arguments will be less disruptive.

More Tips for At Home





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